Global
Infrastructure
Solutions
Customer Service
AVEM Water is committed to our customers’ satisfaction. Due to factors effecting international shipment, we understand that issues can arise. We commit to helping our customers resolve any issue affecting their order in a timely and comprehensive manner.
Common Issues
Incorrect Item(s) received
Item(s) Damaged
Item(s) Missing
Packaging Damaged
Failure after Installation
What We Expect from You
Before you enter your customer service case, we want to make sure you understand a few things.
The AVEM Water Terms and Conditions will be used as the guideline for our customer service decisions. Please remember that you or your colleagues have already agreed to these terms and conditions. You may read them by clicking Terms and Conditions.
Please do not hold payment of invoices as a way to resolve your customer service issue. The AVEM Water Customer policy requires that your invoices are paid per the terms on your invoice.
Please route your customer service issue though our case management system and communicate with our customer service department about the case. Your sales person is not responsible for resolving your customer service case.
Submit a Case
By clicking the link below, i agree to the AVEM Water LLC Terms and Conditions and the notes within this page